Our creed at Innovative Research is called The Innovative Advantage. The Innovative Advantage is the set of five simple rules we as a company live by. If we come through in these five areas, you will be satisfied, and we will have long-term research partners.
1. High Quality Products
Innovative Research provides only the highest quality and most consistent products. With all the time and effort that goes into planning and completing a project, we understand that you cannot have an inconsistent reagent adding an extra variable to the equation.
No Hassle Product Replacement Guarantee: We are so confident in the quality of our products that we guarantee them. If your reagent arrives and does not perform as expected, we will replace it for free, overnight shipping included, guaranteed!
2. Excellent Customer Service
Innovative Research delivers the highest level of customer service in the industry. Friendly, helpful people answer the phones and our website is intuitive and easy to use. When you need support, just call or email us. If our customer service representatives cannot answer your question, we have in-house Ph. D and Masters level scientists available to help.
3. On Time Delivery
We understand research projects run on tight schedules. We ship all products FedEx overnight and provide you with an expected delivery date at the time of order. Most of our products ship the same day or next day. Fresh blood products are collected and shipped per order, according to a draw schedule.
4. Competitive Pricing
The overall benefit we provide to the research community is lower prices on the highest quality materials. From an internal standpoint, Competitive Pricing is all about efficiency.
At Innovative Research, we will never sacrifice quality to lower the price. Instead, we focus on constantly improving our ISO 9001 certified processes to keep our costs down, which in turn keeps your costs down.
Longer Service Hours: Innovative Research answers the phones live until 9:00pm EST Monday through Friday. On the weekends and after 9:00pm, a customer service representative is on call to respond to any urgent issues.
All Prices Online: Find the prices for any of our 2000 products easily on our website.
Custom Options Available: Customize your order to fit your exact research project. Blood, organ and tissue products can be collected with your specific instructions and requirements. Proteins and antibodies can also be processed according to your unique needs. For any special order requests, just ask. Chances are, we can help.